We offer a wide range of home decor & furniture items, including, wall art, faux plants. faux flowers, pillows, lighting, bedding and decorative accessories. You can browse our collections on our website.

You can place an order by selecting the items you wish to purchase, adding them to your cart, and following the checkout process. You'll need to provide shipping address and payment information to complete your order.

At the moment, we only ship within Canada. We're proud to serve our Canadian customers and are working on expanding our shipping services to select international markets in the near future.

Stay tuned! For updates on international availability, please refer to our Shipping Policy or subscribe to our newsletter.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred method during checkout

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier’s website.

Occasionally, customers find that our emails may end up in their Promotions, Spam, or Junk folders. To ensure you receive all important updates, please mark contact@decoreamz.com as a safe sender.

Currently, we do not offer expedited shipping. Once your order is placed and the items are in stock, we typically process and ship it within 2 business days. If any of the products are out of stock, shipping times may be extended accordingly. You can expect to receive your tracking information within 2 to 5 business days after your order is shipped. For more details on shipping times and delivery estimates, please visit our Shipping Guide.

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please refer to our return policy for detailed instructions.

We’re sorry to hear your item was damaged during transit, and we’re here to help.

If your package arrives visibly damaged, you have the right to refuse delivery from the carrier. If you’re unable to reject it at the time of delivery, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly:

- Email us at contact@decoreamz.com

- Include your order number and a photo or video of the damage

We’ll work with the carrier (FedEx, UPS, or Canada Post) to process a claim and will either reship the item or issue a reimbursement, depending on the situation. Please note, while carriers usually notify us of damaged deliveries, there may be delays—so your report helps speed things up.

We understand that sometimes plans change. If you need to cancel your order, please email us at contact@decoreamz.com as soon as possible. We’ll respond within two business days.

- If your order has not yet shipped: We’ll cancel your order and issue a full refund.

- If your order is already in transit: We’ll need to contact the shipping carrier to attempt a recall. Please note that a recall fee of C$25 applies. If you agree to this charge, we’ll proceed with the cancellation. Once the item is returned by the carrier, you can request a refund.

Important:

- Orders shipped via truck delivery cannot be recalled.

- If the recall attempt fails, we recommend refusing the delivery when it arrives (for UPS and FedEx shipments only).

If you have any concerns after your order has shipped, don't hesitate to reach out—we’re here to help.

Yes, all prices on our website are listed in Canadian dollars (CAD).

We ship across Canada, and delivery typically takes 3 to 10 business days, depending on your location.

- Free standard shipping on orders over C$100 (before tax).

- For orders under C$100, shipping rates are calculated at checkout.

📦 Please note: We currently do not ship to certain remote postal codes. For more information, please refer to our Shipping Information page or contact us directly.

We’re truly sorry for the mix-up with your order and want to make it right. Please contact us as soon as possible with your order number and tracking number, along with a photo of the item you received and the SKU number on the package, if available. Once we verify the issue, if the correct item is in stock, we’ll ship it to you at no extra cost and provide a prepaid return label so you can send the wrong item back to us. If the original item is out of stock, we’ll recommend a similar alternative with an extra discount or offer you a refund—whichever you prefer. If you have any questions, please don’t hesitate to reach out; we’re happy to help.

To ensure you receive your items as quickly as possible, your order may be shipped in multiple packages. This can happen when items are stored at different distribution centers or if we use more than one shipping carrier to speed up delivery. Each package will have its own tracking number, so you can follow every part of your order.

If you have any questions or need help tracking your packages, feel free to contact us. We're happy to assist you.

You can reach our customer service team via email at contact@decoreamz.com or through our contact form on the website. We aim to respond within 1-3 Business days.

Occasionally, customers find that our emails may end up in their Promotions, Spam, or Junk folders. To ensure you receive all important updates, please mark contact@decoreamz.com as a safe sender.